Infotick

Custom Web Application

UI/UX Design

System Workflow Automation

Infotick Header

Overview

Infotick is a custom-built ticket-raising and tracking system designed for system administrators within an IT environment. The client approached Webfolks to create an internal tool that would replace manual reporting with an automated and transparent process, making IT support faster and more organized.

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Challenge

The existing support workflow relied heavily on manual communication, leading to delays and lack of tracking. The goal was to create a simple, reliable platform where employees could raise, monitor, and manage IT-related tickets seamlessly — with separate controls for users and admins.

Our Approach

We designed and developed a streamlined web application focused on usability, speed, and accountability. The process began with creating a clean and intuitive dashboard that allows even non-technical users to navigate with ease. Color-coded ticket statuses were introduced for instant visibility, while the layout was structured around clarity and simplicity to ensure a smooth workflow. On the development side, we built a robust ticket management system that automates tracking and status updates, supported by dedicated admin panels for prioritization, assignment, and performance analytics. Real-time email alerts and in-app notifications were integrated to enhance responsiveness, while scalability and security were prioritized to ensure the system can support long-term organizational growth.

Our Approach (Mobile)

Result

  • Simplified IT request and tracking process for all employees.
  • Improved response time through structured workflow and instant notifications.
  • Increased accountability and transparency in IT operations.
  • Delivered a scalable, user-friendly system that supports daily productivity.

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